Privacy policy

This Privacy Policy describes how Tinkr Pty Ltd (ABN 93 631 432 427), trading as DuroKleen (“DuroKleen”, “we”, “us” or “our”), collects, uses, discloses and manages your personal information when you visit or make a purchase from www.durokleen.com (the “Site”).

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Business Details

This Privacy Policy applies to personal information collected by:

  • Entity: Tinkr Pty Ltd (ABN 93 631 432 427), trading as DuroKleen

  • Registered office: Factory 9, 105–107 Northcorp Boulevard, Broadmeadows VIC 3047, Australia

  • Phone: 1800 794 737 (Monday to Friday, 9:00 am – 5:00 pm Melbourne time)

  • Email: admin@durokleen.com

  • Website: www.durokleen.com

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags and pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information, as well as any other information that can be used to identify you as an individual.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you about your orders and respond to your enquiries;

  • Screen our orders for potential risk or fraud;

  • Maintain our business records and comply with our legal obligations;

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services; and

  • Improve our products, services and customer experience.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Disclosure of Your Personal Information

We may share your Personal Information with third parties to help us use your Personal Information, as described above.

For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • We may disclose your information to our service providers who assist us in operating our business, such as payment processors, shipping and logistics providers, IT service providers, and marketing service providers.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

We may also share your Personal Information to:

  • Comply with applicable laws and regulations;

  • Respond to a subpoena, search warrant or other lawful request for information we receive;

  • Enforce our terms and conditions or other agreements; or

  • Otherwise protect our rights, property or safety, or that of our customers or others.

Behavioural Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information that we hold about you;

  • Correct your personal information if it is inaccurate, out-of-date, incomplete, irrelevant or misleading;

  • Request deletion of your personal information in certain circumstances; and

  • Make a complaint about how we have handled your personal information.

If you would like to exercise any of these rights, please contact us using the contact information below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

If you are not satisfied with our response to your privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Data Transfers

Some of the third parties we work with (such as Shopify and Google Analytics) may be located overseas or may store data on servers located outside Australia, including in Canada and the United States. By using our Site and providing your personal information, you consent to your information being transferred to, stored and processed in these countries. We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. This is typically for a period of seven years from the date of your last transaction with us, in accordance with Australian taxation and business record-keeping requirements.

You may request deletion of your personal information at any time by contacting us, subject to our legal obligations to retain certain information.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. We use appropriate technical and organizational security measures, including encryption of payment information and secure storage systems. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use the Site or provide any personal information to us. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for other operational reasons. The version published on our website is the current version and will be identified by the “Last updated” date below. We encourage you to review this Privacy Policy periodically.

Where required by law, we will notify you of any significant changes to this Privacy Policy.

Governing Law

This Privacy Policy and our handling of your personal information are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and of any court hearing appeals from those courts.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint about how we have handled your personal information, please contact us:

  • Phone: 1800 794 737 (Monday to Friday, 9:00 am – 5:00 pm Melbourne time)

  • Email: admin@durokleen.com

  • Mail: Tinkr Pty Ltd trading as DuroKleen, Factory 9, 105–107 Northcorp Boulevard, Broadmeadows VIC 3047, Australia

Last updated: 3 August 2026